129779483512500000_137CNS, Guangzhou, April 2 (reporter Cheng Jingwei)-"the rescue when less than, even the tires were now run out, blow of Humanized service in the ad is ' Legends '
tera gold, unable to deliver", April 2, Porsche's new owner Madam Lee repeatedly complained to reporters. 31st last month, her family with the new Porsche Open Festival returning to Jiangxi province, but only sports carsMidway tire, the next encounter was originally joined by the world of cars new car owners depressed home. On 27th, Madam Lee in the Porsche, Zhongshan Road, Tianhe district, Guangzhou City, China is in the 4S shops to buy a $ 745,000 worth of renminbi, new car models as Kay Cayman, on March 31, she and her husband and a friend for three people and drove justCaught up in a brand new car from Guangzhou on drove to the Jiangxi, day 10:55, Wengyuan County in Shaoguan city in Beijing-Zhuhai Expressway distances Weng export around 5,000 metres in cities and towns section of vehicle a rear wheel puncture all of a sudden.����At this point, the new car with all the driving distance to more than 200 kilometres away. Ms LI's depression began. Lee describes, after the sports car tire, her husbandMr Wang to Porsche, the Chinese authorities immediately to call information, and requesting relief, but Porsche road emergency services personnel were reported for reasons such as insufficient personnel, vehicles broke down in remote, direct traffic, let them find their own treatment, and tangled up on cost-sharing issues.����Subsequently
tera power leveling, the owners waited five hours in the field, to the rescue. According toPorsche China commitment on its official website and owner's manual, "any covered area provides rescue services to mainland China", "If the vehicle cannot be repaired at the scene, Porsche will arrange and bear the costs for transport, will be sent to the nearest Porsche service centre". Reporter 31st contacts on the matter to the Porsche China Southern public relations manager Mr. Lee. Dang5:30 P.M. day around calls to reporters, Li said, "events have been an effective solution".����He explained that, in accordance with the policies and regulations, road rescue trailer company cannot enter the expressway, only the trailer will be broken down vehicles in the transport sector until after the highway exit, company trailer can be butt, hence the King reflect the situation. KingPointed out that this Porsche road assistance throughout the process of never taking into account the safety of the driver and conductor. "Ignoring the Porsche reset the client security, nearly 5 ' time, they're no village of houbuzhedian before danger on the highway, but to continue waiting for the solution, whether it is physical or psychological suffering much! "In addition, the reporter learned that, in rescuing peopleAfter officers arrived at the scene, in addition to the friends of the owner followed the trailer back to Guangzhou, the owner and her husband who were returned on their own.����After returning to Guangzhou, Porsche failed to vehicle repair plan, nor do any arrangements for the owners of three people, including the aftermath. In accordance with the commitment of Porsche, it cannot repair the vehicle or in the day Service Center Service Center closedXia, Porsche provided three options for customers to choose, including the most appropriate means (travelling on trains, planes, taxis, etc) allow customers to move, arrange hotel accommodation, rent a replacement car or with a driver's car, and were paid by the Porsche.����Mr Wang said, Porsche did not make any programme for its selection. On April 2, from the ownersWas informed by Porsche service point in Guangzhou are still failed to give an effective maintenance programme, more so that it is difficult to accept, she had been told "now in South China also could not find a matching tires with vehicles, can be found in other places, the fastest takes 2-3 days to reply". Mr Wong pointed out that, this explains the Porsche assistance system flawed, even the mostBasic tire preparation have failed to do this. Mr WONG
tera power leveling, on the car manual, black and white, Porsche has made many thoughtful and humane to customer service commitment, actually do not. Roadside assistance not only inefficient, professional competence and service are far from satisfactory. Mr Wang said: "commitments on the market but they selling hype, and realityService gap is not small. " (End)
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